CANCELLATION POLICY

Friends, we understand that sometimes life happens! As a business, Fresh Home Cleaning strives to serve all customers the best way possible. In order to do so, please read our company cancellation policy and consideration.  

All of Fresh Home Cleaning customers should seek and agree to our CANCELLATION POLICY prior to the initial clean through e-mail. 

1.Services Cancellations or re-scheduling can be done up to 24 hours before the scheduled appointment FREE of any cost. Cancellations or re-scheduling within 24 hours generate a $50 charge. 

  

2.Cancellations at the client door voids any service voucher, or appointment and the full cleaning amount is due. 

  

3.Cleaning changes or cancellations of an existing schedule, the client MUST  COMMUNICATE WITHIN OUR OFFICE'S BUSINESS HOURS (9:00 AM TO 4:30 PM - Monday to Friday) IN WRITING and Fresh Home Cleaning must acknowledge it.   

 

4.FOR ANY COMMUNICATION WITH SKY MAIDS the client agrees to use the email and phones here listed:

  • Fresh Home Cleaning Office: (301) 519-8035 voice calls only – NO TEXTING WILL BE RECEIVED) – Business Hours 

  • Fresh Home Cleaning email – Business Hours 

5. No emails, testing or voice calls will be checked or considered if sent out of business hours ( 9 am – 4:30 pm, Monday – Friday )

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