FREQUENTLY ASKED QUESTIONS

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Hi friends!  We know that getting a cleaning service done at your home or office is an investment, and if anything we want to make sure that we answer all of your questions have been answered before you have any of our teams step into your space! 

Please read below for the most frequently asked questions: 

Frequently asked questions

What are your business hours?

A: Fresh Home Cleaning is open from Monday – Friday from 9 am to 5 pm.



Do you guys work after hours?

A: If needed yes, specifically for our office and commercial clients! We like to make sure we the cleaning without inconveniencing anyone at the office!



Who comes into my house?

A: Fresh Home Cleaning is a big believer on teamwork. A team of two cleaning associates is assigned to your home and not changed unless unforeseen circumstances such as getting sickness happens. For our commercial friends, a team can range from 2 – 4 cleaning associates depending on the size of the office!



What if I need to reschedule or cancel my cleaning?

A: Our cancellation policy is the following: Customer must inform Fresh Home Cleaning of change within 48 business hours! Cancellations or re-scheduling within 48 business hours generates a $50.00 charge. You can read more about our cancellation policy



Do I need to be home when my house is being cleaned?

No, it is not needed for you to be home during your scheduled house cleaning! Fresh Home Cleaning must have access to your home at the scheduled time frame. Here are some options: 1. Secure a key with Fresh Home Cleaning (the key is locked away at all times and only the office manager has access to the key vault). 2. Provide Fresh Home Cleaning with a garage code 3. Acquire a lockbox and provide Fresh Home Cleaning with lockbox code



Do I need to provide any equipment or supplies?

A: We provide our own cleaning supplies and vacuums. If you prefer to provide a specific product for us to use, please let us know.



How do I prepare for the cleaning service?

A: If your home is equipped with a security system, please ensure that it is turned off on the day of your scheduled clean. You may also provide us with the code and steps necessary for us to turn off the alarm. We will reset the alarm when we leave. However, FHC will not be responsible for alarms set off by mistake, or charges associated with a false alarm. Fresh Home Cleaning doesn’t expect you to do any cleaning prior to our arrival! However, some straightening and picking up is helpful for our teams to do a more thorough job of cleaning. Also, be sure to leave linens out on the beds that you would like changed and leave your payment on the kitchen counter.



What happens if I am not happy with Fresh Home Cleaning’s services?

A: We certainly guarantee If you are not completely satisfied with your home cleaning, please contact our office within 24 business hours to schedule a follow-up appointment. Our service guarantee means our team members will re-clean the areas of concern at no additional charge.



Is Fresh Home Cleaning open on the holidays?

A: The legal holidays of: Memorial Day, Labor Day, Independence Day, Thanksgiving, Christmas, and New Year’s Day, are days we are not open. Should your scheduled clean fall on a holiday mentioned above, please give us a call well in advance should you wish to establish a substitute cleaning day.



Does Fresh Home cleaning take care after my pets and plants?

A. If you have any pets, please clean up after them. For safety and hygienic reasons our team is not allowed to clean flea infested homes or pick up animal excrement. Due to plants requiring individual delicate care, we are not able to maintain them.



Non-Compete:

You agree that you will not hire any Fresh Home Cleaning employee during the term of this agreement, or after termination of either party, for a period of 18 months